Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Ledgerline invoice operations platform, the website, and any related services (together, the “Service”), operated by [LEGAL ENTITY NAME], a company registered in India at [REGISTERED ADDRESS] (“we”, “us”).

By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and “you” means that company.

If you do not agree to these Terms, do not use the Service.

You must provide accurate information when registering and keep it current. You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly at [SECURITY EMAIL] if you believe your account has been compromised.

Records in the Service are scoped to a workspace representing your organization. Users who register with your organization’s name join that workspace and can see its records according to their assigned role. You are responsible for who you allow to join and for the roles you grant them.

You must be at least 18 years old and legally capable of entering into a contract.

You agree not to:

• Upload content you do not have the right to process, or that infringes anyone’s rights.
• Attempt to access another organization’s records, probe or circumvent authentication, or test the security of the Service without our written permission.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is prohibited by law.
• Use the Service to build a competing product, or resell access without a written agreement with us.
• Submit automated traffic at a volume that degrades the Service for others, or bypass any rate or plan limit.
• Upload malware, or content that is unlawful under Indian law.

We may suspend an account that we reasonably believe is violating this section. Where the violation is not severe we will try to contact you first.

You retain all rights to the invoices, vendor records and other content you upload (“Your Data”). We claim no ownership over it.

You grant us a limited licence to host, process, transmit and display Your Data solely to operate and support the Service for you. That licence ends when you delete the data or close your account, subject to the retention period in section 9.

Your Data is processed by a third-party AI model to perform extraction. It is not used to train that model. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

You are responsible for the accuracy and legality of Your Data, including having a lawful basis to process any personal data it contains about third parties such as vendor contacts.

The Service uses automated extraction to read documents. Extraction is probabilistic and will sometimes be wrong. We attach a confidence score and flag exceptions precisely because output requires human review.

You are responsible for verifying extracted figures before relying on them for payment, filing, or any financial or legal decision.

The Service is not accounting, tax, legal or financial advice, and is not a substitute for a qualified professional. It produces GST summaries and export files for your own or your advisor’s use; it does not file returns and does not submit anything to the GST portal or any other authority on your behalf. Any e-invoicing / IRN feature depends on external systems we do not control.

Paid plans are billed in advance, monthly or annually, at the rate shown on our pricing page at the time of purchase. Fees are stated in Indian Rupees and exclude GST, which is added at the applicable rate.

• Plans renew automatically for the same period until cancelled.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.
• Fees already paid are non-refundable except where required by law or stated in section 7.
• Downgrading may reduce limits and disable features; we will not delete data because of a downgrade, but you may lose the ability to add more.
• We may change prices with at least 30 days’ notice before your next renewal. Continuing to use the Service after that constitutes acceptance.

If payment fails we may suspend access after reasonable notice. Data is retained during suspension per section 9.

We aim to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance, and will give advance notice of planned downtime where practical.

Any service level commitment, service credit, or support response target applies only if expressly stated in a written agreement or on the plan you purchased. The free plan carries no availability commitment.

We may modify or discontinue features. If we discontinue a material feature of a paid plan we will give at least [NOTICE PERIOD] days’ notice and, at your request, refund the unused portion of prepaid fees.

The Service, including its software, design, and documentation, is owned by us and our licensors and is protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if you fail to pay.

After termination we retain Your Data for [RETENTION WINDOW, e.g. 30 days] so you can export it, after which it is deleted from active systems. Backups are purged on their normal cycle, within [BACKUP CYCLE, e.g. 90 days]. We may retain records we are legally required to keep.

Export your data before closing your account.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising from your use of the Service.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) [FLOOR AMOUNT, e.g. INR 5,000].

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

You agree to indemnify and hold us harmless from claims, damages and reasonable legal costs arising from Your Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

We may update these Terms. For material changes we will give notice by email or in the Service at least [NOTICE PERIOD] days before they take effect. Continuing to use the Service after that date means you accept the revised Terms. The “last updated” date at the top always reflects the current version.

These Terms are governed by the laws of India, without regard to conflict of law rules.

The courts at [CITY, STATE] have exclusive jurisdiction over any dispute, and both parties submit to that jurisdiction. Before starting proceedings, please contact us at [LEGAL EMAIL] so we can try to resolve the matter directly.

Questions about these Terms:

• Email [LEGAL EMAIL]
• Post [REGISTERED ADDRESS]
• Entity [LEGAL ENTITY NAME], CIN [CIN], GSTIN [GSTIN]